My Awful Experience with Econet's Customer Service

I'm still trying to process the frustration I felt when I was blocked by Econet's Twitter account for the first time ever. It's now 2025, and I've been a loyal customer for years. On February 28th, I decided to send a direct message (DM) to their Twitter account, detailing my complaints about their service. I had been experiencing issues with their network, and it was becoming increasingly frustrating.

To my surprise, I received a notification saying that I couldn't DM the user. I thought to myself, "What's going on?" So, I clicked on their username to view their profile, and that's when I saw it - I had been blocked!

It felt like being blocked by someone you're interested in talking to, but they're not interested. The feeling was awful, like I had been punched in the gut.

I realized that this is what happens when you try to reach out to service providers, and they don't want to hear your complaints. It's like they're saying, "We don't care about your problems."

As a result of this experience, I've decided to make some adjustments. Firstly, I'll avoid engaging with customer service representatives who are unhelpful or rude. Secondly, I won't bother sending DMs to companies that don't want to hear my feedback. Lastly, when I encounter network issues or other problems, I'll just wait for them to resolve themselves.

I've had similar experiences with other companies, including banks. It's like they don't value their customers' feedback or business. But I've learned to take a step back and adjust my approach.

I hope that by sharing my experience, I can help others avoid similar frustrations when dealing with customer service providers.